Vtiger CRM
Defalto CRMPersonal Data Protection Policy
This Privacy Policy explains how IT Solutions4You s.r.o. collects, uses, stores and protects personal data when you use our websites, shop, customer portal, contact forms and related services.
About this policy
This Privacy Policy supplements our Terms and Conditions of Use and explains how your data is obtained, used, stored and shared. The policy applies to the IT Solutions4You website, shop, customer portal and support related services.
Laws and regulations on technology and personal data protection may change. This policy may therefore be updated when required.
Data controller information
IT Solutions4You s.r.o. acts as the controller of the personal data provided through our websites, shop, customer portal, support channels and contact forms.
Websites covered by this policy
This policy applies to websites and services operated by IT Solutions4You, including the main website, old shop area, customer portal, support tools, forms and related online services.
- www.it-solutions4you.com
- www.its4you.sk/en/vtiger-shop
- support.it-solutions4you.com
- Contact forms and customer communication channels
What personal data we process
We process only personal data needed for orders, invoicing, support, product delivery, account management, communication, marketing consent and website analytics.
- Name, surname, company and billing details
- Email address and phone contact
- Address for delivery or billing
- Tax ID, VAT ID or company registration details where applicable
- IP address and technical browsing information
Basic privacy definitions
These definitions help explain how personal data is understood under data protection rules.
Personal data
Any information relating to an identified or identifiable natural person, including name, identification number, online identifier, contact details or similar data.
Controller
A legal or natural person who determines the purposes and means of processing personal data. For this policy, the controller is IT Solutions4You s.r.o.
Processor
A natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.
Why we process personal data
Personal data is processed for clearly defined purposes and on appropriate legal bases.
Accounting and billing
Processing orders, invoices, billing, accounting documents, tax records, payments and related legal obligations.
Retention: Usually 10 years after the end of the contractual relationship due to accounting obligations.Clients and potential clients
Delivering purchased products and services, providing licenses, support and customer communication.
Legal basis: Contractual relationship or steps before entering into a contract.Marketing and remarketing
Sending product information, newsletters, updates or targeted advertising where consent was provided.
Retention: Until consent is withdrawn or newsletter subscription is cancelled.Cookies and analytics
Measuring website usage, improving website experience, analytics, statistics and visitor behaviour.
Legal basis: Consent where required by law.Technical data used during extension validation
During installation, activation, validation, deactivation or reactivation of IT Solutions4You extensions, selected technical information may be exchanged with our licensing system.
Vtiger CRM version
IT Solutions4You extension version
Date and time of validation request
Domain in encoded format
Provided license action, such as install, reactivate or deactivate
This data is used for license validation, fraud prevention, compatibility checks, update availability and support verification.
Recipients of personal data
Personal data may be processed by our employees and trusted service providers where required for accounting, IT maintenance, support, delivery, auditing or legal obligations.
- Accounting service providers
- IT support and maintenance providers
- Delivery and hosting service providers
- Auditors, tax authorities, courts or public authorities where required by law
Storage and data location
Data related to the use of our websites is hosted on servers located in the European Union. We use service providers whose activities are intended to comply with European personal data protection standards.
According to the provided policy text, hosting is located in Slovakia within the European Union.
Rights of the data subject
You may exercise certain rights regarding personal data processed by IT Solutions4You.
Access your data
You have the right to know whether your personal data is being processed and to obtain access to it.
Rectification
You can request correction or update of inaccurate or incomplete personal data.
Withdraw consent
You can withdraw consent where processing is based on your consent.
Object to processing
You can object to processing carried out on legal grounds other than consent where applicable.
Restrict processing
You can request restriction of processing under certain circumstances.
Data deletion
You can request deletion of your personal data where legal conditions are met.
Data portability
You can request data in a structured, commonly used and machine readable format where applicable.
Lodge a complaint
You have the right to lodge a complaint with the competent data protection authority.
Revocation of consent
If you have given consent to the processing of personal data, you may withdraw it at any time. For newsletter communication, you can unsubscribe using the link included at the bottom of each email.
For questions related to personal data protection or exercising your rights, contact us by email at info@its4you.sk or by phone at +421 51 7732370.
Cookies and analytics
Cookies may be used to improve website experience, measure aggregate visitor statistics, understand website usage and improve services.
Where required, cookies and analytics are used based on consent.
Read Cookie PolicyFinal provisions
Personal data is processed according to the principle of data minimization. Failure to provide mandatory data necessary for concluding a contract may result in the inability to provide the requested product or service.
This policy may be updated when legal, technical or business requirements change.
Questions about privacy or personal data?
Contact us if you want to exercise your data protection rights, ask about personal data processing, or request more information about how your data is used.