Vtiger CRM
Defalto CRMGeneral Terms and Conditions of Use
These terms define the use of the IT Solutions4You website, the purchase of software licenses, delivery of digital products, payment terms, license conditions and related privacy information.
Legal notice
These General Terms and Conditions of Use are intended to govern the use of the IT Solutions4You website, products, services, software licenses and digital delivery. Together with the Privacy Policy and Cookie Policy, they form the complete terms of use.
These terms are available in English and Slovak. In case of inconsistency or contradiction between the Slovak version and translated versions, the Slovak version prevails.
Website operator
The website is operated by IT Solutions4You s.r.o., a Slovak company providing Vtiger CRM extensions, software licenses, support, services and related digital products.
The Website
The purpose of the website is to provide information about IT Solutions4You activities, products and services.
The website allows users to create an account, purchase and download IT Solutions4You extensions, access product information, training information, technical support, hosting services and guides related to Vtiger CRM Open Source and IT Solutions4You solutions.
Conditions of use
The use of the website is free of charge. Certain website features require the completion of forms with personal or company details. Mandatory fields are marked with an asterisk.
Users agree to provide accurate, complete and up to date information and to use the website, its content and services in a proper, lawful and fair manner.
Electronic orders and purchase process
A purchase agreement between the seller and the buyer arises on the basis of a binding electronic order confirmation in the ecommerce system.
Business name, first name, surname, address, ID, VAT ID, VAT number and email address where applicable.
Name of the product, product description, selected license, package or service.
Quantity of ordered goods, selected subscription option and price excluding VAT where applicable.
If an order is incomplete, the seller may contact the buyer to correct or complete the missing information.
Software license terms
IT Solutions4You software products are distributed as digital software licenses. The license gives the holder the right to use the purchased extension or package according to the applicable license and subscription conditions.
A license can be used on one production Vtiger CRM installation and one development Vtiger CRM installation.
An active subscription gives access to updates, downloads, support and related subscription services.
After subscription expiration, support, updates, downloads and subscription specific services are no longer available.
The license holder may not redistribute the extension, library, source code or any part of the product to third parties.
The license may be transferred to another Vtiger CRM installation only with prior written permission or according to the applicable license process.
The wording of the license may change for future versions of IT Solutions4You extensions, services or packages.
Cancellation of the order
The buyer has the right to cancel the electronic order before its binding confirmation at any time and without giving a reason.
The seller reserves the right to cancel the order or part of the order if the goods are no longer available or cannot be delivered.
Refund policy
A full refund is guaranteed during the first 30 days from the date of purchase and successful deactivation of the license key.
No refund is guaranteed after this period.
Payment methods and digital delivery
Payments are made in EUR and are usually required in advance. Software products and licenses are delivered electronically.
Accepted payment methods
- Stripe
- Credit or debit card
- PayPal
- Bank transfer
Delivery method
- Licenses are delivered electronically to the email address used in the order.
- Delivery can include a license key, access data, product download details or installation instructions.
- Card, Stripe and PayPal payments are usually processed automatically after successful payment.
- Bank transfer orders are processed after the payment is received.
Bank transfer payments are completed after the payment is received by IT Solutions4You s.r.o. Please use your order number as the variable symbol where applicable.
Intellectual property
All website elements, product materials, content, software, design, selection, presentation and organisation are protected by intellectual property rights owned by IT Solutions4You.
Using the website does not transfer any intellectual property rights relating to its content, trademarks or software.
Hyperlinks
The website may contain hyperlinks to third party websites, partner websites or social networks. IT Solutions4You accepts no liability for third party websites because it has no control over their content.
Websites linking to pages on our website may not reproduce our pages in any way.
Access restrictions, liability and guarantees
IT Solutions4You does its best to ensure that the website is accessible, but does not guarantee uninterrupted availability, access or continuity.
Website access
Access may be suspended, restricted or interrupted for updates, content changes, maintenance or other actions needed for correct website operation.
User responsibility
Users are responsible for their use of the website, services, accounts, forms, submitted data and any action that breaches these terms.
Technical risks
IT Solutions4You shall not be held liable for damage caused to user equipment by viruses, browsing activity or improper use of the website.
Personal data and privacy information
Personal data is used for order processing, account creation, license delivery, support, contact forms, newsletter subscriptions and other legitimate website or business purposes.
Data related to identity
This may include full name, company details, address, email address, phone number, VAT details and other information required for order processing or communication.
Data related to browsing
This may include IP address, browser, operating system, language, pages viewed, traffic data, log files and communication resources used when accessing the website.
License validation data
During extension installation, activation, deactivation or reactivation, technical data may be exchanged for license validation, product compatibility and support verification.
- Vtiger CRM version
- IT Solutions4You extension version
- Date and time of validation request
- Domain in encoded format
- License action such as install, reactivate or deactivate
Applicable law and final terms
The seller reserves the right to change or add to these business terms at any time. By submitting an electronic order, the buyer confirms acceptance of the applicable business terms and conditions.
Relationships not governed by these terms are governed by the relevant provisions of the Commercial Code and generally binding legal regulations of the Slovak Republic.
These terms are subject to Slovak law. Any disputes that cannot be resolved amicably will be brought before the competent Slovak Commercial Court.
Need help with licensing, orders or terms?
Contact us if you have questions about your order, license, subscription, invoice, refund, delivery or account access.