Vtiger Time Tracking for Tickets & Project Tasks
Track work directly where it happens. Start a timer on a HelpDesk ticket or Project Task, log time manually, and keep worked hours and internal costs organized inside Vtiger CRM.
Track support work without leaving the ticket.
Time tracking built into your Vtiger workflow
One Vtiger CRM extension for recording work on tickets and project tasks, measuring elapsed time and understanding how many hours your team has spent.
Start, pause & stop timers
Track measured work from a HelpDesk ticket or Project Task. Pause, resume and save a timer segment as a work log.
Manual work logs
Record time after a call or task using flexible durations such as 15m, 2h 30m or 1w 2d 3h 45m.
Tickets & Project Tasks
Connect every work log to the precise HelpDesk ticket or Project Task where the work was performed.
Automatic hour totals
The related ticket Hours or Project Task Hours field reflects the sum of its active work log records.
Internal cost calculation
Calculate Worked Hours and Cost Amount using a default hourly cost rate or a rate assigned to an individual user.
Connected CRM context
Use Organizations, Services, Calendar, Documents, Comments and Updates alongside your time records.
A built-in timer for real work on tickets and tasks
No need to estimate how long a ticket took. Start Timer on the related Vtiger record, pause during interruptions and stop when the work segment is ready to be saved.
- ✓Start timers directly from HelpDesk tickets and Project Tasks.
- ✓See and manage active timers from the CRM header menu.
- ✓Run timers for different records in parallel, with one timer per record.
- ✓Measure elapsed time on the server and round saved durations up to whole minutes.
- ✓Review the prefilled work log before saving; cancelling keeps the timer paused.
Track time in five steps
The Timer is designed for an everyday Vtiger ticketing or Project Task workflow. Manual time entry is also available when work has already been completed.
Open a ticket or task
Go to a HelpDesk ticket or Project Task in Vtiger.
Select Start Timer
Begin measuring work on the selected record.
Pause or resume
Manage timers using the Vtiger CRM header timer menu.
Stop and review
Stop to open a work log form prefilled with the recorded duration.
Save the work log
Confirm user, Service and description. Save to update totals and cost.
Prefer entering time manually?
From the ticket or task, click More and select Add Log Work Time. Set the start date and time, enter a duration such as 2h 30m, add a description and save the quick form. Use Go to full form when you need more fields. See the illustrated manual guide.
Practical example
A support specialist resolves a HelpDesk ticket in two sessions. Each session becomes a related Log Work Time record. The ticket's Hours field is recalculated from those work logs.
How to log work time manually in Vtiger CRM
You do not need to start a timer. Create a work log from the Log Work Time module, or open a HelpDesk ticket or Project Task and select More > Add Log Work Time. Enter the duration and save the entry against the related record.
Access Log Work Time
After installation, open Log Work Time from the Vtiger CRM menu. Create a new work log from the module list, or open a HelpDesk ticket or Project Task and go to More > Add Log Work Time.
How to create Log Work record
Open a Project Task or HelpDesk ticket, click More, then choose Add Log Work Time. The new log is linked to the selected task or ticket.
Log Work Time Create/Edit window
Enter Start Date, Time Spent, related ticket or task, assigned user and optional Service, billing marker or description. Duration accepts combinations of weeks, days, hours and minutes such as 1w 2d 3h 45m or 2h 30m. The configured working hours per day determine day and week conversion.
Quick Create Work Log from Task or Ticket
For fast manual entry, open the task or ticket detail view, click More > Add Log Work Time, and fill in the quick form. Check the related record, enter the duration, then save. Select Go to full form for more options.
After saving, the work log is attached to the ticket or Project Task and contributes to its calculated hours.
See how time tracking fits inside Vtiger CRM
Explore actual Vtiger CRM screens for starting timers, saving measured work, checking total hours and configuring hourly rates.
Start Timer from a ticket or task
Open a HelpDesk ticket or Project Task and select Start Timer. Pause, resume or stop the timer from the CRM header.
Review and save measured time
When you stop the timer, review the prefilled work log and save the measured segment.
Automatic time totals
Saved work logs update the Hours field on a HelpDesk ticket or Project Task Hours on a Project Task.
Hourly rates and working day setup
Configure Default Hour Rate, optional User Hour Rate and Hours Daily in module settings.
Calculation (SUM) of time worked in Tasks or Tickets
Every saved Log Work Time record contributes to the total hours on its related Vtiger HelpDesk ticket or Project Task. See how two time entries update the result.
Before work logs are recorded
Open a Project Task and check the Project Task Hours field, or the Hours field on a HelpDesk ticket. The initial total reflects the work logs already associated with the record.
Record time on the task
Create two Log Work Time records with different durations. You can enter durations manually or save time measured with the Timer.
Review the related work logs
The total is recalculated from saved work logs. The related list lets users review which entries contribute to the task or ticket hours.
Totals are recalculated when work logs are saved, changed, deleted, restored or moved to another related record. Deleted work logs are excluded.
Popular use cases for Vtiger time tracking
Log Work Time is particularly suited to teams who need to connect time records to the work they are already managing in Vtiger CRM.
Customer support & ticketing
Start a timer while investigating a customer request, pause while waiting for information, then log the completed work against its HelpDesk ticket. Track how much time individual support cases consume and keep an internal cost record for each work log.
Projects, implementation & tasks
Track time spent on Project Tasks such as configuration, development, testing or implementation. Record separate work sessions, calculate Project Task Hours and assign cost to the person who performed the work.
Convert work logs into hours and internal costs
Log Work Time converts duration entries to decimal Worked Hours. The related HelpDesk ticket or Project Task is updated with the total of its nondeleted work logs.
Use 1m, 1h, 1d or 1w in manual entries. Hours Daily defines one working day and one week equals five configured workdays.
Cost tracking that follows the assigned user
- ✓Set a Default Hour Rate for users without a custom rate.
- ✓Optionally override the rate using User Hour Rate.
- ✓Store the selected rate when a work log is first saved.
- ✓Changing rates later does not reprice existing work logs.
Billing distinction: The is Billing field is a marker. The extension calculates internal costs but does not generate invoices or automatically mark work as Invoiced.
Administrator checklist
- ✓Install and activate the compatible ITS4YouInstaller.
- ✓Activate your Log Work Time license.
- ✓Open Log Work Time → Settings → Run installation.
- ✓Open Settings → Properties to set hourly rates and Hours Daily.
- ✓Grant users access to the module and related records.
Simple to install and prepare for your team
The extension uses the ITS4YouInstaller for installation and license management. After installing or updating, the Run installation action checks and repairs module links, fields, timer storage and related integrations.
Configure the working day and internal hourly rates before users start tracking hours. Users must have permission to create Log Work Time entries and view the related records.
Log Work Time FAQ
Answers about Vtiger ticket time tracking, Project Task timers, hour calculation, installation and internal cost tracking.
What is Log Work Time for Vtiger CRM?
It is a Vtiger CRM extension for recording time on HelpDesk tickets and Project Tasks. You can use manual entries or a built-in timer, calculate worked hours and record internal costs.
Can I track time directly on Vtiger tickets?
Yes. Open a HelpDesk ticket and select Start Timer, or click More > Add Log Work Time to enter time manually. Saved time entries are linked to the ticket and its Hours field is recalculated.
Can I use the timer on Project Tasks?
Yes. Open a Project Task and select Start Timer. Once a time segment is saved, the task's Project Task Hours field is recalculated.
Can I run more than one timer?
You can measure time on several different HelpDesk tickets or Project Tasks. Only one timer can exist for the same record.
What happens if I close the Log Work Time form after stopping a timer?
The timer remains paused and the measured duration is preserved. Discard timer permanently removes the measured time without creating a work log.
How accurate is the timer?
The server is the elapsed-time source. Saved time is rounded up to whole minutes, with a minimum recorded duration of one minute.
Can I enter time manually instead?
Yes. Open a ticket or Project Task, click More > Add Log Work Time, and enter a duration such as 15m, 2h 30m or 1w 2d 3h 45m. You can also create records directly from the Log Work Time module.
How are worked hours and costs calculated?
Time Spent is converted to decimal Worked Hours. Cost Amount equals Worked Hours multiplied by the hourly rate stored on the work log when it was first saved.
Does Log Work Time create invoices?
No. It provides an is Billing marker and an Invoiced status option for use in a billing workflow, but it does not issue invoices or automatically set records to Invoiced.
Which Vtiger CRM versions are supported?
The product page lists compatibility with Vtiger CRM 7.x and 8.x. Check your environment and module requirements before installing.
Which extension packages include Log Work Time?
Log Work Time is included in Mini, Extended and All Access packages. You can also purchase a separate monthly or yearly license.
What should I check if the Start Timer button is missing?
Ask an administrator to run Log Work Time → Settings → Run installation. Then check ITS4YouInstaller, the license, module requirements and user permissions.
Make ticket and task time visible
Measure time with the new Timer, create manual work logs, keep ticket and task hours current and calculate your team's internal work costs.
Explore more Vtiger CRM extensions
Combine time tracking with other ITS4YOU extensions for reporting, documents, communication and CRM workflows.