Vtiger Extensions FAQ
Find clear answers about Vtiger Extensions, subscriptions, licensing, renewals, support, updates, installation and access after subscription expiration.
What happens if my extension or package license expires?
When a license expires without renewal, the extension or package switches to limited access mode. This applies to every license.
Your CRM data and existing records are not deleted. You can still view existing information, but creating or editing content and using the extension’s main functions require an active license. The exact restrictions depend on the extension.
Example: PDF Maker. You can view your existing PDF templates, but you cannot create new templates, edit existing templates or generate and export PDF documents until the license is renewed.
Support, updates and downloads of new versions are also unavailable while your license is expired.
How can I renew my license?
You can renew your license through the renewal options available in your account. If you cannot find the renewal option or need assistance, contact us with your license key.
After a successful renewal and license activation, access to the extension’s full functionality, support and available updates is restored.
Where can I manage my licenses and subscriptions?
Use My Account to view your available licenses, manage subscriptions and check renewal options. If your license does not appear in your account, contact our support team for assistance.
Why are Vtiger extension licenses sold as subscriptions?
Our Vtiger extensions are actively maintained products. An active subscription gives you access to the selected extension or package, updates, compatibility improvements and support.
Regular maintenance helps us adapt to new Vtiger and PHP versions, address security requirements and continue improving the extensions.
Do you offer a demo or trial?
Yes. You can test our Vtiger extensions in our public demo environment.
For larger companies, we can also provide a trial license on request so you can test selected extensions in your own Vtiger CRM installation. Contact us to confirm availability and the trial period.
Can I choose monthly or yearly billing?
Yes. You can choose monthly or yearly billing for subscriptions where both options are offered. Monthly billing provides flexibility, while yearly billing covers a full year in one billing period.
The available billing options and prices are shown during purchase or renewal.
Can I cancel my subscription?
Yes. You can cancel automatic renewal from your My Account dashboard.
Cancellation does not end access immediately. Your license, support and updates remain active until the end of the paid subscription period.
If the subscription is not renewed, the license expires and the extension enters limited access mode.
How does the "From 4 € per user" All Access pricing work?
The "From 4 € per user" price applies only to the All Access package. Pricing is calculated for each client installation, and the license is assigned to the relevant client domain.
If you manage Vtiger CRM for multiple clients, each client requires their own All Access license. A single license cannot be shared across different client domains.
How many installations are included?
Each active license can be used on 2 Vtiger CRM installations at the same time, typically one production installation and one development or test installation.
If you need to move a license to another installation, first deactivate the license on an installation you will no longer use.
Are support and updates included?
Yes. Support and updates are included while your license is active. They cover access to new versions, bug fixes and compatibility improvements for the products covered by your license.
Once the license expires, support and downloads of new versions are unavailable until renewal.
Standard support does not include custom development, custom template design, changes to third party code or server administration unless agreed separately.
Can I purchase individual extensions?
Yes. You can purchase individual Vtiger extensions if you do not need a full package.
If you need several extensions, a package may be more suitable. Check the included modules and available pricing before purchasing.
Do I lose my data if my license expires?
No. Your CRM records, stored data and existing templates are not deleted simply because your license expires.
However, the extension enters limited access mode. You can view existing information, but creation, editing and other main extension functions are restricted until renewal.
Once the license is renewed, you can continue working with your existing data.
How do I receive my license?
Licenses are delivered electronically after successful order completion. License information is also available in My Account.
Card and PayPal payments are usually processed quickly. Bank transfers may take longer because the order is completed after payment is received.
Where can I download updates?
Updates are available through your account and through the Installer extension inside Vtiger CRM, depending on the product and installation method.
An active license is required to download and install new versions.
How can I upgrade my package?
Contact us or check your account for available package upgrade options. Available upgrades depend on the products you currently use.
If your license has expired, renew it before requesting an upgrade.
Can I transfer my license to another installation?
Yes. Before moving your license, deactivate it on the installation you will no longer use. This helps prevent activation conflicts and keeps usage within the permitted number of installations.
Do you support all Vtiger versions?
Supported Vtiger versions depend on the specific extension and its current release. Check the compatibility information for the product and version you plan to use.
We recommend supported and maintained Vtiger versions to help avoid compatibility, PHP and security issues.
Does support include template customization?
Standard support covers product issues, installation guidance and verified extension problems.
Custom template design, HTML changes, third party editor modifications and CRM specific customizations are not included unless agreed separately.
Do you support NAS or Synology installations?
We do not recommend running Vtiger CRM and our extensions on NAS devices or Synology systems.
These environments may have limitations that cause compatibility, performance or permission issues.
How does a customer receive a license when buying from a reseller?
The license is delivered to the reseller, who forwards the license certificate or activation details to the final customer.
Still have questions?
Contact us for help with licenses, renewals, package upgrades, subscriptions or installation.