Vtiger Extensions FAQ

Your CRM data remains safe and your existing records are not deleted. After the subscription expires, the extension switches to limited access mode.

Viewing existing records remains available, but editing, creating new records, using advanced module features, support and updates require an active subscription.

Our Vtiger extensions are actively maintained products. A subscription gives you continued access to the extension, updates, compatibility improvements and support.

This model helps us keep the extensions compatible with new Vtiger versions, PHP versions, security requirements and modern business needs.

Yes. You can test our Vtiger extensions in our public demo environment.

For larger companies, we can also generate a trial license on request, so you can test selected extensions directly on your own Vtiger CRM installation.

Yes. You can choose a monthly or yearly subscription depending on what fits your business needs. Yearly plans are usually better for long term usage, while monthly plans give you more flexibility.

Yes. You can cancel your subscription anytime from your account dashboard. Your subscription remains active until the end of the paid billing period.

After the paid period ends, access changes according to the expired subscription rules described in this FAQ.

Each active license can be used on 2 Vtiger CRM installations at the same time. This usually means one production installation and one development or test installation.

If you need to move the license to another installation, deactivate it on the old installation first to avoid license conflicts.

Yes. Support and updates are included while your subscription is active. This includes access to new versions, bug fixes and compatibility improvements.

Support does not include custom development, custom template design, third party code changes or server administration unless agreed separately.

Yes. You can purchase individual Vtiger extensions if you do not need a full package. Packages are usually better when you need multiple extensions, regular updates and broader functionality.

No. Your CRM records and stored data are not deleted because your subscription expires. The restriction applies to extension functionality, editing, creating new records, support and updates.

You can reactivate the subscription later and continue using the extension with your existing data.

Licenses are delivered electronically after a successful order. You can also access your license information from your customer account.

Payments by card or PayPal are usually processed quickly. Bank transfer payments may take longer because the order is completed after the payment is received.

Updates are available through your account and through the Installer extension inside Vtiger CRM, depending on the product and installation method.

An active subscription is required to download and install new versions.

You can upgrade your package if your subscription is active. Expired subscriptions need to be reactivated before an upgrade can be processed.

If you are unsure which package is right for you, contact us and we will help you choose the correct option.

Yes. Before moving the license, deactivate it on the previous installation. This helps prevent activation conflicts and keeps your license usage clean.

Supported Vtiger versions depend on the specific extension and its current release. We recommend using supported and maintained Vtiger versions to avoid compatibility, PHP and security issues.

Standard support covers product related issues, installation guidance and verified extension problems.

Custom template design, HTML changes, third party editor changes or customer specific modifications are not included in standard support unless agreed separately.

We do not recommend running Vtiger CRM and our extensions on NAS or Synology based environments. These environments may have limitations that cause compatibility, performance or permission issues.

The license is delivered to the reseller, and the reseller forwards the license certificate or activation details to the final customer.