VtigerCRM – Open Source CRM Software

Vtiger CRM (Customer Relationship Management) is an easy to use, free, fully featured, 100% Open Source CRM system that specially designed for small and medium sized businesses, with low-cost product support available to production users that need reliable support. Vtiger aslso provides many extensibility and customization features to enable your CRM solution to meet the needs of your business. In cases where you need new functionality to be added, our team provides customization services to meet the need.

Vtiger CRM history

Vtiger was created in 2004 from a fork of Sugar CRM. It maximizes sales and improves customer services by having a good interaction with customers.

The Open Source version called also Community Edition can be installed for free on your servers for professional use.

The free version offers several features that are only available in the professional versions of the other CRM applications like: Invoice, Quotes, Orders, SMS Integration, PBX Integration, Reporting, customer portal and an Outlook plugin.

Vtiger include specific modules which can be activated or deactivated by the software administrator. The CRM Administrator can also customize: views, fields, steps of the sales process and manage users.

In year 2010 Vtiger company released its own cloud application called Vtiger On Demand, which offers additional functionality. It also include a new interface, integrations, advanced reporting, and email campaigns.

CRM features

Vtiger CRM offers all of the functions you would expect to find in a CRM system including:

1. Sales Force Automation (SFA)

SFA is a one of the important CRM function that streamlines and enhances the operations of your team. It included the various key activities that needed by your team including Lead, Opportunity, Account & Contact Management, Sales Pipeline, Sales Forecasting, Sales Analytics, and others.

2. Customer support and services

Vtiger provides world class customer support and services, such as Ticket and Knowledge Management, Customer Self Service Portal, Reports and Support statistics specifically useful for your organization’s customer support force.

3. Marketing Automation

Vtiger provides Campaign, E-mail Marketing, Online Lead Forms, Product Management specifically useful for your organization-wide marketing requirements. You can also use other marketing-related modules, such as Calendaring, File attachments and more.

4. Inventory management

Vtiger comes with inventory management functions, such as Products, Price Books, Vendors, Quotes, Orders and Invoices with CRM modules such as Leads, Accounts & Contacts, Vendors and Opportunities.

5. Activity Management

Activity management functions allow you to Add all important customer-related e-mails to Vtiger for quick reference in future. Store all the details of customer meetings and calls in an intuitive calendar and manage daily tasks of the CRM users to have a streamlined sales process.

6. Reports and dashboards

Vtiger helps you to pre-build reports for sales force automation, pipeline analysis by stage, monthly pipeline analysis, opportunities by lead source, drill-down the dashboards by time and opportunity stage, etc,.

7. Other functionality

  • Data import and export via CSV files
  • Workflows, tasks, and projects
  • plugin for Microsoft Outlook, Mozilla Thunderbird extension
  • Product Customization and Security management
  • Extensions marketplace for additional plugins to extend Vtiger functionality to an enterprise level

Vtiger CRM Strengths

Vtiger has a very active community with international companies from all over the world. This companies provides new features, modules, Vtiger extensions and updates to source code. The community worked on the translation into several languages. It is one of the most completed open source CRM software. Empowers sales, support, and marketing teams to collaborate and organize to improve customer experiences and business output. It also includes email, inventory, project management, and other tools, providing a complete the business management suite.

Vtiger CRM provides many extensibility and customization features to enable your CRM solution to meet the needs of your business.  In cases where you need new functionality to be added, our team provides customization services to meet the need. The installation procedure is very simple. Separate file is available both for Windows and Linux (RedHat, Debian, SuSe, Fedora, and Mandrake) operating systems. Database set-up, Web server, and other software that your require for Vtiger is automatically handled by the installer.

IT-Solutions4You is Vtiger provider

Leading Vtiger hosting, support and development company

IT-Solutions4You deliver customized solutions that fulfill the needs of individual clients. Our Vtiger expert team offers customisation, implementation, and support services. With the most comprehensive solutions, we are able to create new Vtiger modules or entirely new applications. With our technical in-depth understanding, we provide you the best solutions to benefit your business. Our company provides translation to Slovak and Czech language.