Renewal information for Vtiger Extensions and Packages
Find out where to access older licenses, how the new subscription model works, and what to do when your current license period ends.
Important information for existing customers
Licenses purchased before May 2026 may belong to our previous licensing model and may still be available in the old Eshop account area. These licenses are not transferred to the new My Account system automatically.
You can keep your previous licensing model. If a renewal or upgrade option is available for your license in the old Eshop, you can use that option without moving the license to the new subscription system. When the support and updates period ends, the extensions covered by the previous licensing model can continue to work, but support, updates and new versions are not included until the period is renewed.
If you prefer the new subscription model, we can transfer an older license manually. The transfer requires a renewal link from us, successful payment and selection of either monthly or yearly billing. Any remaining prepaid months are added to the new subscription period.
Keep your previous licensing model
If your license belongs to our previous licensing model, you do not have to move it to the new subscription system. Check the old Eshop for the renewal and upgrade options available for your specific license.
- Keep the existing licensing model where applicable
- Renew support and updates without automatic migration
- Continue using licensed extensions after the support and updates period ends
- No new subscription limitations are introduced simply because legacy support and updates end
- Legacy upgrade options depend on the license and what is available in the old Eshop
Move to the new subscription model
New purchases use monthly or yearly subscriptions. Existing customers can also ask us to transfer an older license to the new system manually, including before the current support and updates period ends.
- Monthly or yearly billing
- Updates and support during the paid subscription period
- Access to current functionality included in the selected plan
- Subscription management through My Account
- Remaining prepaid months are added when an eligible older license is transferred
New customers can purchase Vtiger extensions and packages through monthly or yearly subscriptions only. Existing customers with older licenses may continue using the previous licensing model where applicable and can use the renewal or upgrade options available for their specific license in the old Eshop. Moving an older license to the new subscription model is optional and is not performed automatically.
What existing customers can do with an older license
An older license does not have to be converted to the new subscription system. Choose the option that best fits how you want to continue using your extensions.
Stay on the previous model
Keep your current license and use the renewal options available in the old Eshop. If the support and updates period ends, your licensed extensions can continue to work, but support, updates and new versions are not included.
Use an available legacy upgrade
If the old Eshop shows an upgrade for your license, such as an eligible legacy All Access upgrade, you can use that option and remain under the previous licensing model. Availability depends on your specific license.
Move to a new subscription
Contact us for a transfer renewal link. Complete the payment and choose monthly or yearly billing. We will move the existing license to the new system and add any remaining prepaid months to the new subscription period.
Renewal and subscription FAQ
Clear answers for existing customers, older licenses and new subscription access.
Where can I find licenses purchased before May 2026?
Licenses purchased before May 2026 may belong to the previous licensing model and may be available in the old Eshop account area. Use the old Eshop login to review your licenses, previous purchases and the renewal or upgrade options available for each license.
Open Old Eshop LoginCan I keep my existing licensing model?
Yes. If your license belongs to our previous licensing model, you can keep it. Renewing support and updates through an applicable option in the old Eshop does not automatically transfer the license to the new subscription system.
If the support and updates period ends, the extensions covered by the previous licensing model can continue to work. You simply do not receive further support, updates or new versions until you renew that period.
Can I upgrade an older license and keep the previous model?
Yes, if an upgrade is available for your specific license in the old Eshop. For example, some eligible licenses may show an upgrade to the legacy All Access package.
Using an upgrade offered in the old Eshop keeps that license under the previous licensing model unless the offer explicitly states otherwise. If an upgrade is not shown, contact us and we can check the available options.
Can my old license be moved to the new My Account system?
Yes. Older licenses can be transferred manually to the new My Account portal and licensing system. The transfer is optional and can also be completed before your current support and updates period ends.
Contact us and we will provide a renewal link for your existing license key. To complete the transfer, the renewal must be paid and you must select either monthly or yearly billing. If another renewal option is selected, the license remains in the old licensing system.
After payment, we transfer the license to the new system and add any remaining prepaid months to the new subscription period. From that point, the new subscription conditions apply.
Do I have to wait until my current period ends before transferring?
No. You can request a transfer while your current support and updates period is still active. Any remaining prepaid months are added to the new subscription period so that the already paid time is not lost.
What happens if my new subscription expires?
This applies to licenses under the new subscription model. Your CRM data and existing records are not deleted. After the paid subscription period ends, the extension switches to limited access mode.
Viewing existing records remains available, but editing, creating new records and using advanced extension functionality may require an active subscription. Support, downloads and updates also require an active subscription. The exact functional restrictions can depend on the extension.
These subscription limitations do not apply simply because the support and updates period of an older license under the previous licensing model has ended.
Can I cancel my new subscription?
Yes. You can cancel automatic renewal from My Account. Cancellation does not stop an already paid subscription immediately. Access, support and updates remain active until the end of the paid billing period.
After the paid period ends, the new subscription expiration rules apply. Cancelling a subscription does not convert it back to the previous licensing model.
Can I switch from monthly to yearly billing?
Yes. If you have an active subscription in the new system and want to switch from monthly to yearly billing, contact us and we will help you with the correct option.
Where do I manage older licenses and new subscriptions?
Use the old Eshop for older licenses that remain under the previous licensing model, including the renewal or upgrade options available for them.
Use My Account for new subscriptions and for older licenses that have been manually transferred to the new licensing system.
Open My AccountDo I need a new license key when transferring?
No. When we transfer an existing license, you can keep the current license key. We provide a renewal link for that key and move it to the new licensing system after the required payment and monthly or yearly selection.
If you purchase a completely new subscription instead of transferring an existing license, a new license key may be created for that purchase.
Does the new subscription model apply to extensions and packages?
Yes. New purchases of individual extensions and extension packages use the subscription model. Older licenses can remain under the previous model where applicable, or they can be transferred manually on request.
Who should I contact if I am not sure which option applies?
Contact us with your license key. We can check whether your license has a renewal or legacy upgrade available in the old Eshop, or prepare the correct transfer link if you prefer the new subscription model.
Contact usNeed help choosing between the old and new licensing model?
Use the old Eshop to review older licenses and available legacy renewal or upgrade options. Use My Account for new subscriptions and transferred licenses. Contact us if you want us to check the best option for your license.