FAQs

Frequently Asked Questions


To display Chinase characters please provide following steps:
  1. You need to download and install font pack from http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows (on the bottom of that page).
  2. Change the parameter useAdobeCJK from false to true in the following file :/modules/PDFMaker/resources/mpdf/config.php
  3.  Manual definition is now possible with HTML Tag. http://mpdf1.com/manual/index.php?tid=356 For global definition edit config_cp.php line 130 & 139 code from GB to BIG5
 
At the time our PDF Maker is compatible with Vtiger CRM versions:5.4.0,6.1.0, 6.2.0, 6.3.0, 6.4.0, 6.5.0,7.0.0, 7.0.1, 7.1.0, 7.2.0, 7.3.0. We do not recommend running PDF Maker on Vtiger 6.0 as this version of Vtiger itself its very unstable.
Please, check the all Vtiger parameters: https://it-solutions4you.com/tipstricks/vtiger-system-requirements/You can also try performing the following steps:
  1. Please download following zip file: http://its4you.sk/images/extensions/PDFMaker/src/mpdf.zip
  2. Then go to the folder vtigerdirectory/modules/PDFMaker/resources.
  3. Rename folder mpdf to mpdfOLD.
  4. Open the zip file and copy mpdf from zip file to this folder.
  5. Next go to the CRM, clear browser cache and try again.
With membership/subscription you will have access to the latest versions of PDF Maker for all Vtiger versions 6. x, 7. x (in future 8. x, and higher).One license key works for all versions of Vtiger.If you decide to upgrade your Vtiger you can use your license key without purchasing new key.