Frequently Asked Questions

Before migration, we suggest to backup templates, in the list view of PDF Maker, select all templates and via Actions click on "Export"
  • (exported file can be imported via Actions, to import templates)
Please follow the next steps before migration:
  1. Please deactivate your License key before migration.
  2. Disable our PDF Maker in Module Manager.
  3. After successful migration to latest Vtiger CRM version, our extension is disabled.
  4. Go to Module manager.
  5. Find our PDF Maker extension and enable it.
  6. Download our compatible release version with your Vtiger CRM version from our Download section in the E-shop or via Installer.
  7. Upgrade our extension using Module Manager or Installer.
  8. In case of some problem with license key, please contact us at: info@its4you.sk
PDF Maker allows you to use all standard and all custom fields created with Layout editor.
Yes, our PDF Maker is full Module Manager compatible, so you can install it without any problems and without overwrite any vtiger core files.
Please, check the all Vtiger parameters: https://it-solutions4you.com/tipstricks/vtiger-system-requirements/You can also try performing the following steps:
  1. Please download following zip file: http://its4you.sk/images/extensions/PDFMaker/src/ckeditor.zip
  2. Then go to the folder vtigerdirectory/modules/PDFMaker/resources.
  3. Rename folder ckeditor to ckeditorOLD.
  4. Open the zip file and copy ckeditor from zip file to this folder.
  5. Next go to the CRM, clear browser cache and try again.
Please deactivate your license and after install SSL certificate activate your license key again. How to deactivate license?
PDF Maker uses MPDF as PHP class to generate PDF files from HTML. MPDF requires the mb_string module to be enabled (see http://uk.php.net/manual/en/ref.mbstring.php) which means that PHP>=4.3.0 will be required as a minimum, and PHP 4.3.0 to 4.3.3 need --enable-mbstring=all. For Windows users: Enable the extension(s) in php.ini you want to use by uncommenting the extension=php_*.dll lines in php.ini. This is done by deleting the leading ; from the extension you want to load and restart Apache. http://php.net/manual/en/install.windows.extensions.php // change the following line from ... ;extension=php_mbstring.dll // ... to extension=php_mbstring.dll
Since Vtiger 6.x release, you will buy extension with 1 Year support and updates (License is still not time-limited. You can use your license as long as you need).After 1 year you will have 3 options:
  1. Renew license key within 90 days of expiration date, with 70% discount.
  2. You will use your license further, but some time later you decide that you need a renew. You can renew your license support and updates with 30% discount.
  3. Use your license key of PDF Maker further, but without updates and support.