Vtiger CRM
Defalto CRMWhat is Subscription and how does it work?
Our extensions and packages are now available through a modern subscription model. A subscription gives you access to the selected extension or package, including updates and support during the active subscription period.
You can choose between a monthly or yearly subscription, depending on what works best for your business.
The new subscription model applies to all extensions and packages.
Looking for licenses purchased before May 2026?
If you purchased your license before May 2026, it may still be available in our old e-shop account area. The new My Account portal is used for the new subscription model, while older licenses remain accessible through the old e-shop login.
Please use the old e-shop login if you want to view older licenses, previous purchases, or license details connected to the previous pricing model.
Available subscription options
A flexible option with monthly payment. Suitable if you want to start quickly or use the extension without a long term commitment.
A yearly option for customers who prefer one annual payment and continuous access to updates and support.
Your main questions
Why is subscription good for me?
Answer:
With an active subscription, you receive access to the latest versions of our extensions and packages, including updates, compatibility improvements, new features, and support.
This helps you keep your Vtiger CRM installation stable, secure, and compatible with future versions.
With an active subscription, you can:
- Use the selected extension or package
- Receive new updates
- Access technical support
- Benefit from compatibility improvements
- Use new features included in future releases
What happens if my subscription expires?
Answer:
After the subscription period ends, your access to support and updates will no longer be available.
Some features of our extensions may also be limited. In most cases, you will still be able to view existing records, but creating, editing, or using advanced functionality may be restricted.
Without an active subscription:
- You will not receive updates
- You will not receive technical support
- Some extension features may be limited
- Your system may become incompatible with future Vtiger updates
Can I cancel my subscription?
Answer:
Yes. You can cancel your subscription anytime from your My Account dashboard.
If you cancel your subscription, it will remain active until the end of the already paid billing period. After that, it will not renew automatically.
Can I switch from monthly to yearly subscription?
Answer:
Yes. If you want to switch from a monthly subscription to a yearly subscription, please contact us and we will help you with the change.
I am an existing customer. Can I move to the new pricing model?
Answer:
Yes. Existing customers can move to the new monthly or yearly subscription model.
If you already have an older license and want to move to the new pricing system, please contact us and we will review your current license and help you with the conversion.
Where can I manage my subscription?
Answer:
You can manage your subscription in the new My Account portal. There you can view your subscriptions, check payments, cancel renewal, or reactivate your subscription.
Where can I find licenses purchased before May 2026?
Answer:
Licenses purchased before May 2026 are available in the old e-shop account area.
Please use the old e-shop login to view older licenses, previous purchases, and license details connected to the previous pricing model.
Do I need a new license key?
Answer:
If you purchase a new subscription, you will receive a new license key connected to the new pricing system.
Existing customers who want to move from the old license model to the new subscription model can contact us and we will help with the transition.
Does this apply to extensions and packages?
Answer:
Yes. The new subscription model applies to both individual extensions and extension packages.
Packages remain a convenient option if you want access to multiple extensions under one subscription.
Who should I contact if I need help?
Answer:
If you need help with your subscription, old license, new license key, or pricing plan conversion, please contact our support team at info@its4you.sk.
Need access to your old licenses?
If your license was purchased before May 2026, please use the old e-shop login to view your license details.
If you want to move your license to the new monthly or yearly subscription model, contact us and we will help you with the conversion.