PDF Maker FAQ

How can I migrate to latest Vtiger CRM version with installed PDF Maker extension ?

IT-Solutions4You2021-01-07T13:31:02+00:00 Before migration, we suggest to backup templates, in the list view of PDF Maker, select all templates and via Actions click on "Export"

• (exported file can be imported via Actions, to import templates)

Please follow the next steps before migration:

1. Please deactivate your License key before migration.
2. Disable our PDF Maker in Module Manager.
3. After successful migration to latest Vtiger CRM version, our extension is disabled.
4. Go to Module manager.
5. Find our PDF Maker extension and enable it.
6. Download our compatible release version with your Vtiger CRM version from our Download section in the E-shop or via Installer.
7. Upgrade our extension using Module Manager or Installer.
8. In case of some problem with license key, please contact us at: info@its4you.sk

After installation I got folowing error:
Error – mPDF requires mb_string functions. Ensure that PHP is compiled with php_mbstring.dll enabled.

IT-Solutions4You2021-04-13T09:45:55+00:00PDF Maker uses MPDF as PHP class to generate PDF files from HTML. MPDF requires the mb_string module to be enabled (see http://uk.php.net/manual/en/ref.mbstring.php) which means that PHP>=4.3.0 will be required as a minimum, and PHP 4.3.0 to 4.3.3 need --enable-mbstring=all. For Windows users: Enable the extension(s) in php.ini you want to use by uncommenting the extension=php_*.dll lines in php.ini. This is done by deleting the leading ; from the extension you want to load and restart Apache. http://php.net/manual/en/install.windows.extensions.php // change the following line from ... ;extension=php_mbstring.dll // ... to extension=php_mbstring.dll

System requirement

IT-Solutions4You2024-05-21T14:29:47+00:00Please check your PHP variables. Our recommendation is to follow page: https://it-solutions4you.com/tipstricks/vtiger-system-requirements/ or Installer System Requirements

What happens if I don’t renew my subscription?

IT-Solutions4You2020-07-30T10:53:44+00:00Your extension will continue working without problems, but you won't get support or updates. More info: https://it-solutions4you.com/extensions/vtiger/pdf-maker/subscription/

Why is membership/subscription good for me?

IT-Solutions4You2020-07-30T10:56:03+00:00With membership/subscription you will have access to the latest versions of PDF Maker for all Vtiger versions 6. x, 7. x (in future 8. x, and higher). One license key works for all versions of Vtiger. If you decide to upgrade your Vtiger you can use your license key without purchasing new key.

Are you going to install ssl certificate for your crm?

IT-Solutions4You2017-10-26T13:10:27+00:00Please deactivate your license and after install SSL certificate activate your license key again. How to deactivate license?

Can I use more fonts in PDF Maker?

IT-Solutions4You2020-05-15T12:51:00+00:00We use mPDF framework as HTML to PDF convertor. mPDF supports Truetype fonts, reading and embedding directly from the .ttf font files.

• Follow our manual: How to add new fonts for PDF Maker
• More info about this:
  • Vtiger 6.x: https://mpdf.github.io/fonts-languages/fonts-in-mpdf-6-x.html
  • Vtiger 7.x: https://mpdf.github.io/fonts-languages/fonts-in-mpdf-7-x.html

Support of Chinese characters

IT-Solutions4You2017-10-26T12:05:43+00:00To display Chinase characters please provide following steps:

1. You need to download and install font pack from http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows (on the bottom of that page).
2. Change the parameter useAdobeCJK from false to true in the following file :/modules/PDFMaker/resources/mpdf/config.php
3.  Manual definition is now possible with HTML Tag. http://mpdf1.com/manual/index.php?tid=356 For global definition edit config_cp.php line 130 & 139 code from GB to BIG5

 

If we purchase the product now, then we will receive the updates too ?

IT-Solutions4You2020-07-30T11:00:25+00:00Since Vtiger 6.x release, you will buy extension with 1 Year support and updates (License is still not time-limited. You can use your license as long as you need). After 1 year you will have 3 options:

1. Renew license key within 90 days of expiration date, with 70% discount.
2. You will use your license further, but some time later you decide that you need a renew. You can renew your license support and updates with 30% discount.
3. Use your license key of PDF Maker further, but without updates and support.

When I export to PDF the export fail and I get a blank page in the browser.

IT-Solutions4You2020-07-30T11:36:46+00:00Please, check the all Vtiger parameters: https://it-solutions4you.com/tipstricks/vtiger-system-requirements/ You can also try performing the following steps:

1. Please download following zip file: http://its4you.sk/images/extensions/PDFMaker/src/mpdf.zip
2. Then go to the folder vtigerdirectory/modules/PDFMaker/resources.
3. Rename folder mpdf to mpdfOLD.
4. Open the zip file and copy mpdf from zip file to this folder.
5. Next go to the CRM, clear browser cache and try again.

When I want Create/Edit PDF Template I get a blank page in the browser/crm area.

IT-Solutions4You2020-07-30T11:25:30+00:00Please, check the all Vtiger parameters: https://it-solutions4you.com/tipstricks/vtiger-system-requirements/ You can also try performing the following steps:

1. Please download following zip file: http://its4you.sk/images/extensions/PDFMaker/src/ckeditor.zip
2. Then go to the folder vtigerdirectory/modules/PDFMaker/resources.
3. Rename folder ckeditor to ckeditorOLD.
4. Open the zip file and copy ckeditor from zip file to this folder.
5. Next go to the CRM, clear browser cache and try again.

Can I use PDF Maker with modified vtiger CRM ?

IT-Solutions4You2017-10-26T11:41:39+00:00Yes, our PDF Maker is full Module Manager compatible, so you can install it without any problems and without overwrite any vtiger core files.

Can I use custom fields ?

IT-Solutions4You2017-10-26T11:36:07+00:00PDF Maker allows you to use all standard and all custom fields created with Layout editor.

How can i upgrade PDF Maker to latest version ?

IT-Solutions4You2020-07-30T11:20:48+00:00The PDF Maker is an extensions module for vtiger CRM. You can upgrade it like other extensions via Module Manager or Installer. For more info please visit following url: https://it-solutions4you.com/manuals/vtiger7/pdfmaker/#how-to-updateupgrade-pdf-maker

With which versions of Vtiger CRM is PDF Maker compatible ?

IT-Solutions4You2024-05-21T14:28:16+00:00At the time our PDF Maker is compatible with Vtiger CRM versions: 7.0, 7.0, 7.1, 7.2, 7.3, 7.4, 7.5. 8.0, 8.1, 8.2. We do not recommend running PDF Maker on Vtiger 5.x and 6.x as these versions of Vtiger itself are very unstable.