Vtiger Extensions FAQ

Yes. If your license uses our previous licensing model, you can keep it. Renewing support and updates through the applicable option in the old Eshop does not automatically move your license to the new subscription system.

If you do not renew support and updates, you can continue using the extensions covered by your older license. No functional restrictions are introduced simply because the support and updates period has ended. Support, updates and new versions are no longer included until you renew.

Moving to the new subscription model is optional and must be arranged separately.

Yes, if the All Access upgrade is available for your existing license in the old Eshop. Eligibility depends on your license and the options shown in your account.

Purchasing that upgrade keeps your license under the previous licensing model. You receive the extensions included in the legacy All Access package, together with support and updates for the included period.

After that period ends, you can choose not to renew support and updates and continue using those licensed extensions without functional restrictions caused by the end of that period.

This is a legacy All Access upgrade, not a purchase of the new All Access subscription. If the upgrade option is not shown, contact us to check your options before purchasing.

Contact us with your existing license key. We will provide a renewal link for the transfer and arrange the transfer manually.

You must complete the renewal payment through that link and select either a monthly or yearly subscription. Both payment and the subscription selection are required. Choosing a different renewal option does not transfer your license to the new system.

You can keep your existing license key. Once you have completed these steps, we will transfer your license to the new My Account portal and licensing system.

After the transfer, the new subscription rules apply. This includes functional restrictions if the paid subscription period ends without renewal.

Yes. You do not need to wait for your current support and updates period to end.

When we transfer your license, we add any remaining prepaid months to your new subscription period, so you do not lose the time you have already paid for.

The transfer still requires a renewal payment through the link we provide and the selection of a monthly or yearly subscription.

Old Eshop: Licenses purchased before May 2026 may belong to the previous licensing model. Use the old Eshop to check those licenses and the renewal or upgrade options available for them.

My Account: Use the new portal for new subscription purchases, subscription management and licenses that we have transferred manually.

Older licenses are not transferred automatically. Contact us to arrange a transfer to the new subscription model.

This applies to licenses under the new subscription model. When the paid subscription period ends without renewal, the extension switches to limited access mode.

Your CRM data and existing records are not deleted. Viewing existing records remains available, but editing, creating new records and using advanced extension features require an active subscription. The specific functional restrictions depend on the extension.

Support, downloads of new versions and updates also require an active subscription.

Older licenses that remain under the previous model follow different rules. The end of their support and updates period does not introduce the functional restrictions of the new subscription model.

Our Vtiger extensions are actively maintained products. A subscription provides continued access to the selected extension or package, updates, compatibility improvements and support.

This model helps us maintain compatibility with new Vtiger and PHP versions, address security requirements and develop improvements for changing business needs.

New purchases use the subscription model. Existing customers with eligible older licenses can still use the renewal or upgrade options available in the old Eshop without automatically switching to the new model.

Yes. You can test our Vtiger extensions in our public demo environment.

For larger companies, we can also generate a trial license on request so you can test selected extensions directly on your own Vtiger CRM installation. Contact us to confirm availability and the trial period for your request.

Yes. For the new subscription model, you can choose monthly or yearly billing. Monthly billing offers flexibility, while yearly billing provides a full year of subscription access in one billing period.

When transferring an older license, you must select one of these subscription options and complete the renewal payment through the transfer link we provide.

Renewing support and updates for an older license through the applicable old Eshop option is a separate process and does not automatically change its licensing model.

Yes. You can cancel automatic renewal for a subscription in the new system from your My Account dashboard.

Cancellation does not end access immediately. Your subscription, including support and updates, remains active until the end of the paid billing period.

If the subscription is not renewed, the functional restrictions of the new subscription model apply after that period ends.

Cancelling automatic renewal does not convert a subscription into a license under the previous model.

Each active license can be used on 2 Vtiger CRM installations at the same time. This usually means one production installation and one development or test installation.

If you need to move the license to another installation, deactivate it on the old installation first to avoid license conflicts.

New subscription model: Support and updates are included throughout the paid subscription period. Cancelling automatic renewal does not remove them before that period ends.

Previous licensing model: Support and updates are included while your support and updates period is active. If that period ends, you can renew it through the applicable option in the old Eshop without automatically changing the licensing model.

Support and updates include access to new versions, bug fixes and compatibility improvements for the products covered by your license.

Standard support does not include custom development, custom template design, changes to code from third parties or server administration unless agreed separately.

Yes. You can purchase individual Vtiger extensions through the new subscription model if you do not need a full package.

A package can be a better option when you need several extensions. Check the modules included in each package before purchasing.

For an existing license under the previous model, use the renewal or upgrade options available for that license in the old Eshop.

No. Your CRM records and stored data are not deleted because your subscription expires.

For licenses under the new subscription model, restrictions apply to extension functionality, including editing, creating new records and advanced features. Support and updates also require an active subscription.

You can reactivate the subscription later and continue using the extension with your existing data. These subscription restrictions do not apply to older licenses that remain under the previous licensing model.

Licenses are delivered electronically after successful order completion. New subscription license information is also available in My Account. Older licenses that have not been transferred can be checked in the old Eshop.

Payments by card or PayPal are usually processed quickly. Bank transfer payments may take longer because the order is completed after payment is received.

A manual transfer to the new subscription system is a separate process. It requires the transfer renewal link we provide, a completed renewal payment and the selection of a monthly or yearly subscription.

Updates are available through your account and through the Installer extension inside Vtiger CRM, depending on the product and installation method.

New subscription model: An active subscription is required to download and install new versions.

Previous licensing model: An active support and updates period is required for new versions. You can renew that period through the applicable option in the old Eshop without automatically transferring the license to the new subscription system.

New subscription model: You can upgrade while your subscription is active. An expired subscription needs to be reactivated before an upgrade can be processed.

Previous licensing model: Log in to the old Eshop and check the options available for your license. If an upgrade is offered there, you can use that option to upgrade while keeping the previous licensing model.

If only a renewal option is shown, or you are unsure which package or licensing model applies, contact us before purchasing. Upgrade availability depends on your existing license.

Yes. Before moving the license, deactivate it on the previous installation. This helps prevent activation conflicts and keeps usage within the installations covered by your license.

Moving a license to another CRM installation is not the same as transferring it to the new subscription model. A change of installation does not by itself change your licensing model.

Supported Vtiger versions depend on the specific extension and its current release. Check the compatibility information for the product and version you plan to use.

We recommend using supported and maintained Vtiger versions to help avoid compatibility, PHP and security issues.

Standard support covers issues related to the product, installation guidance and verified extension problems.

Custom template design, HTML changes, changes to third party editors and modifications specific to your CRM are not included in standard support unless agreed separately.

We do not recommend running Vtiger CRM and our extensions on NAS devices or Synology systems.

These environments may have limitations that cause compatibility, performance or permission issues.

The license is delivered to the reseller, who forwards the license certificate or activation details to the final customer.