License Agreement, Terms & Conditions and Privacy Policy

The purchased Vtiger extension or package will be referred to as the License in the remainder of this text.

IT Solutions4You currently supports two licensing models: the previous licensing model used by eligible older licenses and the new monthly or yearly subscription model used for new subscription purchases.

An older license remains under the previous licensing model unless the license holder voluntarily requests a transfer to the new subscription system. Renewing support and updates through an applicable option in the old Eshop does not automatically transfer the license to the new subscription model.

Under the previous licensing model, the end of the support and updates period does not by itself introduce functional restrictions to the extensions covered by that license. Support, updates, new versions and download access are no longer included until the applicable support and updates period is renewed.

Eligible older licenses may have an upgrade option available in the old Eshop, including an upgrade to a legacy All Access package. If such an upgrade is offered for the license and purchased through the old Eshop, the license remains under the previous licensing model. Upgrade availability depends on the specific license and the options shown in the customer account.

Under the new subscription model, the License gives the holder access to the purchased extension or package, updates, compatibility improvements, support and download services during the paid subscription period.

Cancelling automatic renewal of a new subscription does not end access immediately. The subscription remains active until the end of the already paid billing period.

When a subscription under the new subscription model reaches the end of its paid period without renewal, the CRM data and existing records are not deleted. The extension switches to limited access mode.

In limited access mode, viewing existing data remains available. Editing, creating new records and using advanced extension functionality may require an active subscription. The exact functional restrictions depend on the extension. Updates, downloads and support also require an active subscription.

An older license can be transferred voluntarily to the new subscription model on request. IT Solutions4You provides a renewal link for the existing license key. The transfer requires successful renewal payment through the provided transfer process and selection of either a monthly or yearly subscription.

A voluntary transfer to the new subscription model can be completed before the current support and updates period ends. Any remaining prepaid months are added to the new subscription period. The existing license key can continue to be used after the transfer unless IT Solutions4You specifies otherwise for technical reasons.

After an older license is transferred to the new subscription system, the rules of the new subscription model apply to that license, including the applicable functional restrictions after the paid subscription period ends.

One License can be used on one production Vtiger CRM installation and one development or test Vtiger CRM installation at the same time, unless different conditions are expressly stated for a specific product or order.

The License holder may not redistribute, resell, copy or provide the extension, package, library, source code or any part of the product to third parties without prior written permission from IT Solutions4You s.r.o.

A License may be moved to another Vtiger CRM installation only after it has been deactivated on the previous installation or when the move has been approved by IT Solutions4You s.r.o.

Moving a License from one CRM installation to another does not change its licensing model and is different from transferring an older license to the new subscription system.

The wording of this License Agreement may change for future versions of extensions, packages, services or subscription plans. The applicable conditions are those connected with the purchased or transferred license and the licensing model under which it is provided.