FAQs

Frequently Asked Questions

Before migration, we suggest to backup templates, in the list view of PDF Maker, select all templates and via Actions click on "Export"
  • (exported file can be imported via Actions, to import templates)
Please follow the next steps before migration:
  1. Please deactivate your License key before migration.
  2. Disable our PDF Maker in Module Manager.
  3. After successful migration to latest Vtiger CRM version, our extension is disabled.
  4. Go to Module manager.
  5. Find our PDF Maker extension and enable it.
  6. Download our compatible release version with your Vtiger CRM version from our Download section in the E-shop or via Installer.
  7. Upgrade our extension using Module Manager or Installer.
  8. In case of some problem with license key, please contact us at: info@its4you.sk

Answer:
It depends on the plan:

  • AI Copilot → read-only (no changes)
  • AI Assistant → actions on request
  • AI Agent → automated workflows

You always control the level of automation.

The PDF Maker is an extensions module for vtiger CRM. You can upgrade it like other extensions via Module Manager or Installer. For more info please visit following url: https://it-solutions4you.com/manuals/vtiger7/pdfmaker/#how-to-updateupgrade-pdf-maker
PDF Maker allows you to use all standard and all custom fields created with Layout editor.
We use mPDF framework as HTML to PDF convertor. mPDF supports Truetype fonts, reading and embedding directly from the .ttf font files.
Yes, our PDF Maker is full Module Manager compatible, so you can install it without any problems and without overwrite any vtiger core files.

No sensitive CRM data is stored externally by default.
The AI works through secure API communication, and you will have full control over what data is used.

Please, check the all Vtiger parameters: https://it-solutions4you.com/tipstricks/vtiger-system-requirements/ You can also try performing the following steps:
  1. Please download following zip file: http://its4you.sk/images/extensions/PDFMaker/src/ckeditor.zip
  2. Then go to the folder vtigerdirectory/modules/PDFMaker/resources.
  3. Rename folder ckeditor to ckeditorOLD.
  4. Open the zip file and copy ckeditor from zip file to this folder.
  5. Next go to the CRM, clear browser cache and try again.
Please deactivate your license and after install SSL certificate activate your license key again. How to deactivate license?
Your extension will continue working without problems, but you won't get support or updates. More info: https://it-solutions4you.com/extensions/vtiger/pdf-maker/subscription/